Contact

Do you have a question or problem? Our team is ready to help you with questions about orders, shipping or products. Feel free to contact us. We will help you as soon as possible.

⏱️ Average response time: within 24 hours.

We're happy to help you further

Do you have a question about a product, your order, or would you like advice on which solution is best for your dog or cat?

Our team is ready to assist you and is happy to help.

We answer most messages within 24 hours on business days.

Personal customer service

At Pawlio, we believe that good service is just as important as quality products.

Whether you have a question before your purchase or need help after your order, we are happy to take the time to assist you further.

  • Personal advice
  • Fast support
  • Honest answers
  • Customer satisfaction is always central

How to reach us

  • 💬 Live chat

    Use the chat button at the bottom right of our webshop for a quick question or personal advice about our products.

    Is no one online at the moment? Feel free to leave a message. We answer most messages within 24 hours on business days.

  • 📩 Email

    info@pawlio.be

    The quickest way to reach us. We answer most emails within 24 hours on weekdays.

  • 📞 Phone

    +32 468 09 79 35

    Monday to Friday

    09:00 – 17:00

❤️ Made for Happy Tails.

Do you have a question? We're happy to help you. Together, we can ensure a happier life for your dog or cat.

Question about your order?

Do you have a question about an order?

Always include your order number in your message.

This will help us assist you faster.

Need help choosing?

Not sure which products are best for your dog or cat?

Take a look at our Knowledge Centre

There you'll find practical guides, useful tips, and answers to the most frequently asked questions.

Visit the Pawlio Knowledge Centre

You might find your answer here

For frequently asked questions about shipping, delivery, returns, and products, you can also visit our:

Frequently asked questions

Why customers choose Pawlio

Carefully selected quality products

At Pawlio, you won't find thousands of random products. We carefully select our collection based on quality, durability, and ease of use. Each product is chosen with one goal: to make everyday life more enjoyable for you and your dog or cat.

Free shipping in Belgium & the Netherlands

We offer free delivery in Belgium and the Netherlands, so you'll never encounter any surprises at checkout. Once your order is on its way, you'll receive a track & trace code so you can easily follow your package.

Personal customer service

Do you have a question about a product or are you unsure which choice is best for your pet? We are happy to help you via email or the chat on our webshop. Personal service is central to Pawlio before and after your purchase.

Secure payment

You pay safely and easily via reliable payment methods such as Bancontact, iDEAL, Visa, Mastercard, and PayPal. Thanks to a secure payment environment, your data is always processed safely.

Our Pawlio Promise

At Pawlio, everything revolves around your pet's well-being. That's why we only select products that we would confidently use ourselves. We continuously improve our assortment so that you can always count on quality, comfort, and excellent service.

Company details

Trade name: Pawlio

Enterprise: BE0824986978

VAT number: BE0824986978

Address: Hoging 78, 9340 Lede, Belgium

❤️ Made for Happy Tails.

Every question deserves a personal answer.

We look forward to helping you and your loyal friend.

Team Pawlio